Learn how Superblock collects, uses, and protects your information across all channels.
Last Modified: August 2026
Welcome to the privacy policy of Superblock Technologies Private Limited ("Superblock"), governing your use of the Superblock platform. Safeguarding your privacy is paramount to us, and this policy outlines our commitment to protecting the information you entrust to us.
This document constitutes a legally binding agreement between you and Superblock, established under the provisions of the Information Technology Act, 2000, and its associated regulations. It meticulously details how we collect, utilize, safeguard, and disclose the information gathered from visitors and registered users of our platform.
Your access to and utilization of our platform signifies your unequivocal acceptance of the terms laid out in this privacy policy. Should you disagree with any aspect of these terms, we kindly request that you refrain from using our services.
We urge you to thoroughly review this policy to fully comprehend our practices regarding your information. Should you have any inquiries or require clarifications regarding our privacy practices, please do not hesitate to contact us at support@superblock.chat or call us at +91-9836630366.
We collect various types of information on our platform, particularly when users register for certain services and connect communication channels. This may include:
This information enables us to enhance our services, tailor user experiences, provide messaging reliability across WhatsApp, RCS, SMS, Email, and Voice, and develop new features.
When users register, we collect essential fields like name, email, phone number, industry, and company details to configure your messaging workspace.
All workspace data is securely stored on enterprise cloud servers with AES-256 encryption at rest and automated multi-zone replication.
Activities such as broadcast campaign creation, template management, and message sending are tracked to provide analytics and audit logs.
Data is hosted on ISO 27001 & SOC 2 certified data centers with active DDoS protection and round-the-clock security monitoring.
Important Note:
We do not sell or share any customer data with external third parties, advertising brokers, or unauthorized vendors. Data created within Superblock is private to your workspace.
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users and metrics that do not identify any individual without restriction. We may disclose personal information that we collect:
We have implemented rigorous technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All data provided to us is stored on secure servers protected by firewalls, and any payment transactions and sensitive tokens are encrypted using TLS 1.3 in transit and AES-256 at rest.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password or API secret for access to certain parts of our platform, you are responsible for keeping this confidential.
Our data security practices comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000.
As a user of our platform, you are entitled to key privacy rights under applicable data protection laws:
Access and correct your personal details anytime via dashboard settings
Request a complete export of your contact lists and message logs in CSV/JSON
Withdraw consent for optional data processing or marketing updates
Object to automated processing for specific profile analytics
Request temporary restriction on processing during disputed inquiries
Request permanent deletion of your account and all associated workspace data
Safeguarding children's online privacy is paramount to us. Superblock is a business platform and our services are not intended for children under the age of 18 years. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we promptly delete it from our servers.
It is our policy to post any changes we make to our privacy policy on this page with a notice that the policy has been updated. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our platform and this privacy policy to check for any updates.
We use essential cookies and similar tracking technologies to maintain session security, remember preferences, and optimize platform speed. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We integrate privacy-conscious telemetry to track performance and error logs. This enables us to gather insights into system health and reliability to continuously improve Superblock.
Address
Dum Dum Park, PO - Bangur Avenue
Kolkata - 700055
Phone
+91-9836630366Company
Superblock Technologies Private Limited
© 2026 Superblock Technologies Private Limited. All rights reserved.